Throughout the month of August, Google faced public scrutiny and received hundreds of complaints when multiple service outages prevented Apps Premier users from accessing their accounts. But even after the issues were resolved, users still questioned the stability of Apps and criticized Google’s vague responses and error messages.

Many angry customers found the downtime unacceptable and doubted that Google would compensate them. However, in an uncharacteristic blog post, Google apologized to their users and ensured that they were listening to all of the disapproving emails, posts, and phone calls.

In order to make reparations for these system interruptions, Google is now providing customers with SLA credit for August, applied automatically to their account. Google is also determined to improve communications when outages occur. They are currently developing a dashboard that will provide system information, including a description of the issue, user impact, and regular updates on time-to-resolution. If your business requires more information, Google will release a formal incident report within 48 hours that describes the problem in business and technical terms, as well as steps being taken to solve the problem and prevent it from recurring.

Apps Premier administrators received an email Wednesday detailing the 15-day credit and Google’s commitment to keeping users informed, providing faster solutions, and minimizing future outages.