Google revealed yesterday that they will be improving the support experience for Google Apps for Business customers with 24×7 phone support.

The announcement came during the Atmosphere 2011 event in Mountain View, when Amit Singh, Google’s vice president of enterprise sales and operations, unveiled the new offer. As part of Google’s previous support plan, customers were given access to email support, with phone support only for critical issues.

Jocelyn Ding, vice president of Google enterprise operations, writes on Google’s enterprise blog, “We now provide 24×7 phone support to small, medium, and large Google Apps for Business customers for all issues affecting the core services. Our customers may also receive support through our Web-based support portal, online help forms, and online help center. All support cases are handled directly by trained Google Apps experts.”

Google Apps for Business users will now be able to call Google for support with Google Docs, Calendar, Sites, Talk and Video.

Ding asserts that Google is extremely passionate about customer satisfaction. “90 percent of our large business customers indicate that they’re more than satisfied with their support experience. While we’re proud of these ratings, we want to do even better. Our goal is to achieve an overall satisfaction rating of 95 percent.”